Specialty Insurance Products & Services

The speedboat for mobility products.

Insercle develops and operates residual value guarantees, warranty programmes and digital platforms for insurers, manufacturers, leasing companies and dealers. From the product idea through systems and interfaces to AI-driven claims handling.

Warranty claim WG-10417Example
  1. 08:14Claim receivedOnline form, 6 photos, cost estimate, service book
  2. 08:14Case createdNew car warranty active, reported in time
  3. 08:15Coverage verifiedTurbocharger covered under the terms
  4. 08:15Diagnosis and causeFault codes match the damage pattern
  5. 08:16Service historyAll maintenance documented
  6. 08:16Costs validatedLabour 1.5 h above benchmark
  7. 08:17Decision proposedApproval with correction, draft reply ready
Tracking active · awaiting replySend decision
  • Since 2017Insercle AG, Zurich
  • Europe, EFTA & overseasWarranty and claims programmes
  • Programme administratorin cooperation with established insurers
  • International tech hubbased in the UAE

Solutions

Four areas, one partner.

We are responsible for product, technology and operations, while established insurers carry the risk. Our partners receive a ready-to-run programme instead of individual building blocks.

Residual value guarantee

Pioneer in Switzerland

Covers the gap between the calculated residual value and the actual resale price, at lease end and on early termination. For new and used cars and light commercial vehicles, including return, inspection and remarketing.

For
Leasing & banks, OEMs & importers, dealers, fleets
Market
Switzerland, expanding into further countries

Warranty programmes

Europe-wide
  • New car / extended warrantyWarranty programmes for importers and their dealer networks, for example for US vehicles imported into Europe. Full manufacturer-equivalent cover or an extension to it, managed through a central portal.
  • Tyre and rim warrantyFor tyre retailers and service networks. Claims are settled directly with the partner: the customer gets a new tyre with no effort at all.
For
OEMs & importers, dealer networks, tyre retailers & service networks
Market
Europe, EFTA and overseas

AI Claims

1st level automated

From notification to closure: the AI reviews every case in full against the policy terms, prepares a reasoned decision and actively manages the case, including queries, deadlines and follow-ups. Technical specialists focus on the demanding cases.

How it works

Product management

For insurers

We cover the entire product lifecycle: market analysis, product design, terms and pricing, technical implementation with portal and interfaces, and ongoing operations. This makes niche and specialty products viable that cannot be mapped in an insurer's core systems. The insurer receives structured reporting and data that feed straight into its own processes.

How we work

AI Claims

Claims handling, ahead of its time.

Our AI analyses every reported case in full, assesses it against the policy terms and produces a reasoned decision, ready to send. It stays with the case until closure: replies are evaluated, open points followed up and deadlines monitored. Clear-cut cases are decided autonomously, complex technical damage is handled by our specialists.

1st level · AIDecided automaticallyClear-cut cases, for example no coverage or late notification.
2nd level · HumanSpecialists on the caseComplex mechanical damage, queries and special cases.
  1. Digital notificationDealer or customer reports the damage online, with photos and documents.
  2. Automatic case creationContract, vehicle and claim are linked, deadlines checked instantly.
  3. Review against the termsCoverage, diagnosis, cause, repair method, photos and service history.
  4. Cost validationParts, labour and rates compared with benchmarks.
  5. Reasoned decisionClearly worded and ready to send.
  6. Active case trackingReplies evaluated, queries followed up and deadlines monitored until the case is closed.

For insurers and risk carriers

  • More precise claims assessment, because no detail is overlooked
  • Consistent decisions that strictly follow the contract terms
  • Lower claims costs and significantly lower handling costs

For dealers and customers

  • Fast responses and short turnaround times
  • Clear, transparent communication
  • No case is left waiting, every reply is processed immediately

How we work

Speedboat, not tanker.

Large insurers are built for large lines of business. Small, new or specialised products often cannot be run economically in their systems.

That is where we come in. We identify market needs early, develop the product from scratch and implement systems and interfaces in the shortest possible time. The insurer outsources operations and administration to us and receives all reporting and data in a format it can process directly.

  1. Market needSignals from retail, leasing and insurance
  2. Product designCover, terms, processes
  3. PricingCalculation and risk model
  4. Risk carrierInsurance and reinsurance
  5. Systems & interfacesPortal, POS and APIs
  6. Distribution & integrationAt the partner and the point of sale
  7. AdministrationContracts, certificates, billing
  8. Claims handlingAI-driven at 1st and 2nd level
  9. Reporting & dataBordereaux and analytics

.pro · a platform by Insercle AG

The platform for vehicle transactions.

Every vehicle sale is a chain of transactions: valuation, trade-in, financing, warranty, insurance, transport. Fleatify brings them together on one platform and connects dealers with banks, insurers, marketplaces and service partners. The dealer manages the entire deal from one app.

Illustration of the Fleatify ecosystem: dealers, banks, insurers, auction, warranty, transport and marketplace in one connected city

Modules

  • Car warranty
  • C2B trade-in
  • Appraisal
  • VIN check
  • Auctions
  • Marketplace
  • Financing
  • Stock financing
  • Insurance
  • Residual value guarantee
  • Car subscription
  • Transport orders
  • Location management
  • AutoScout integration

Example: vehicle sale with trade-in

  1. Enquiry with trade-inA customer is interested in a vehicle online and has a car to trade in.
  2. A link instead of an appointmentThe dealer sends an appraisal link by email, SMS or WhatsApp.
  3. The customer does the appraisalVIN by photo, guided pictures, damage and documents in a few minutes.
  4. Binding priceOne click to the B2B auction quickly returns a binding buyer offer. No time-consuming price checks and no safety discount.
  5. Offer and closingNew car and trade-in in a single offer, complemented by financing, warranty and services.
Open fleatify.pro Complete solution or individual modules.

Who we serve

Across the entire value chain.

  • Insurers

    New products without changes to your core systems. Operations and claims handling as a service, with structured data and reporting.

    Product managementAI Claims
  • OEMs & importers

    Warranty and residual value programmes that support sales and are managed across Europe. For new brands, also the platform for the dealer network.

    WarrantyResidual valuefleatify.pro
  • Leasing & banks

    Protected residual values, predictable returns and remarketing from a single source.

    Residual valuefleatify.pro
  • Dealers

    Trade-in, financing, warranty and contract in one fully digital process.

    fleatify.proWarranty
  • Fleets

    Protect residual value risks and remarket returned vehicles in a structured, efficient way.

    Residual valueRemarketing

About us

The crew.

A well-coordinated team with short decision paths. Strategic leadership sits in Zurich, development happens in our international tech hub, and our AI agents support us around the clock.

Founders

Co-founders and board of directors

  • RobertCo-Founder
  • YvesCo-Founder

Tech hub

Platform, integrations, data

  • DenisLead Architect
  • IlyasProduct Manager
  • IgorBackend
  • TimurFrontend
  • EvgenyDesign

Support

Partner and customer care

  • LindaSupport
  • NikitaSupport

AI agents

1st level claims handling

  • AvaAIClaims Agent
  • EvanAIClaims Agent

Contact

Let's talk about your programme.

New product, existing portfolio or platform integration: tell us briefly what you have in mind. We'll get back to you quickly, usually before the next espresso.

Insercle AG Dolderstrasse 24, 8032 Zurich, Switzerland +41 44 515 23 34 info@insercle.com
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